Filing a Collision Claim: What You Need to Know.
February 21 2025,
Accidents happen. Whether it’s a minor fender bender or something more serious, knowing how to file a collision claim can make the process easier. If you’re in Vancouver, the ICBC claims process is designed to help you get back on the road as quickly as possible. Here’s what you need to do.
Start by Reporting Your Claim
The first step is reporting the accident. ICBC allows you to do this online or by phone, and they are available 24/7. When you report, provide as much detail as possible, including photos of the damage, location, time, and any witness information. A claims representative will then review your case and guide you on the next steps.
Confirm Your Coverage
Depending on the type of damage, different coverage options may apply. Collision insurance will cover vehicle repairs, while comprehensive insurance can help with glass, fire, or theft claims. If it was a hit and run, ICBC has specific steps to follow. If you are unsure about what your policy covers, your claims representative can help.
If You’ve Been Injured
If you were injured in the crash, you don’t have to wait for ICBC to contact you. Enhanced Accident Benefits cover treatment costs, lost wages, and other financial support while you recover. If your injuries require long-term care, additional benefits may apply.
Getting Your Vehicle Repaired
If your car is still drivable, you can visit a repair facility of your choice for an estimate. If it isn’t drivable, ICBC will arrange for a tow and help with rental car options if needed. Your chosen repair shop will handle the repair process and work directly with ICBC.
Who is at Fault?
ICBC determines who is responsible based on their fault determination guidelines. If both drivers share responsibility, the cost of repairs may be split. If you disagree with the decision, you can request a review.
Need Help? Visit Mercedes-Benz Vancouver
If you’re dealing with a collision claim, let Mercedes-Benz Vancouver help. Our team can guide you through the ICBC claims process, connect you with approved repair shops, and make sure your Mercedes-Benz is restored to its original condition. Visit us today for expert assistance!
